Location: the hotel was so close to Rwanda especially in Rubavu and the beach and the Lake with an incredible View of Kivu and Goma. The breakfasts were savoury and tasty with baked goods and fresh juices and excellent service. Caring and very attentive staff suggested restaurants...

The room had a television with satellite channels, climate control, and an individual safe, which I really appreciated. the location of the hotel is good, just a 10-15 minute walk from Gisenyi Beach.

I truly enjoyed being there, the place is well-maintained and modern.

The location was great and beautiful for me, right on the lake shore.

I recently stayed at a hotel in Gisenyi and had a fantastic experience. The location was perfect, with a private beach and pool for relaxation. The hotel was well maintained, and the rooms were comfortable and clean. I especially enjoyed watching TV in bed after a long day of traveling. The hotel also had a book on Rwanda's development in every room, which was a nice touch. I had a relaxing night at the hotel and would definitely recommend it.

Beautiful location, stunning lake view, great breakfast, playground for kids, nearby restaurants.

Everything great.

We had a fantastic stay at this hotel. The cleanliness of the rooms and bathrooms was immaculate. The hotel facilities were top-notch, including a private beach with beautiful views of Lake Kivu. The location, right on the lake, offered excellent views across the water to other places we have visited. Additionally, the staff were incredibly friendly and helpful.

All good.

The breakfast was generous and savory, with a variety of baked goods and fresh juices that were frequently replenished. We enjoyed staying in a double room that had a nice view and a spacious terrace. - the location of the hotel was marvelous, just a short walk away from Gisenyi Beach.

The pool is well-maintained, the parking is convenient and there are plenty of good meal options available, plus the service is excellent with friendly and helpful staff.

Spotless room with an amazing view of the mountains 🌄. Great spot for checking out cool bars and restaurants around here.

I recently had a fantastic stay at a hotel in Rwanda, situated on the beautiful Lake Kivu. The location was perfect for relaxation and the hotel had its own private sandy beach, where I enjoyed swimming in the lake. The rooms were comfortable and well-equipped, and the staff were incredibly friendly and helpful. I particularly want to thank Mustafa Arafat, the Sales & Reservation Manager, for making our birthday celebrations so memorable. The hotel also had a great pool, bar, and restaurant, providing excellent service and delicious food.

The only downside was that we were occasionally approached by people trying to sell boat trips outside the hotel.

Supreme service, clean rooms, delicious breakfast, great lake view, child-friendly staff, good internet connection.

Nothing for me.

The free shuttle and breakfast were nice touches, and the room had a decent view of the water. It's located close to the border and has easy access to nearby food options.

The Wi-Fi was slow and overpriced. The staff was unresponsive and rude when I brought it up.

We were amazed by the stunning views of the lake and the peaceful environment at Lake Kivu Serena. The private beach was a delightful retreat, and the well-maintained gardens added to the serene ambiance. The food was delicious, especially the wide selection offered for breakfast. Despite the slightly small and less cozy rooms, the balcony and unobstructed views of the lake and sunsets made up for any discomfort. we highly recommend this hotel for a tranquil and memorable stay.

During our Easter weekend getaway, we were pleased with the easy check-in and check-out process at the hotel. The location was fantastic, situated right on the shore of the lake, providing magnificent views. We also enjoyed the complimentary breakfast buffet, which offered a wide selection of choices and had attentive staff.

There were a few aspects of our stay that we didn't appreciate. some rooms were affected by loud music from the nearby bar during weekends, which made it difficult to get a good night's sleep.

I had an amazing stay at this luxurious hotel right on the shore of the lake. The location was absolutely stunning, with breathtaking views of the sunrise and sunset over the lake. The staff went above and beyond to provide exceptional service, making me feel pampered and well taken care of. The immaculately clean and comfortable rooms were a welcome retreat after a long day of exploring. The breakfast served on the terrace overlooking the lake was not only delicious, but the serene atmosphere made it even more enjoyable. The hotel's amenities, such as the swimming pool and fitness center, added to my overall comfort and relaxation during my stay. The free Wi-Fi in the rooms was also a great plus.

I highly recommend this hotel to anyone looking for a luxurious and comfortable stay.