Lake Kivu Serena Hotel - Gisenyi

Lake Kivu Serena Hotel - Gisenyi

$$$$|View on mapGisenyi, Rwanda|
8.2
Great15 reviews
75 photos
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Lake Kivu Serena Hotel - Gisenyi
$$$$
Overview

Situated around 2 miles from Rond Point Chukudu and merely 6 minutes by foot from Green Hills Ecotours Tourist Information Center, the 4-star Lake Kivu Serena Hotel Gisenyi features two floodlit tennis courts. Highlights at this wonderful hotel include an à la carte restaurant, a pool bar and Wi-Fi in the rooms.

Location

The hotel is located about 800 feet from Gisenyi Beach and within a short walking distance of a wonderful beach. At the Lake Kivu Serena Gisenyi, you'll be approximately 25 minutes by foot from ULK. Visit Lake Kivu, 0.2 miles from the Gisenyi property, and feel complete harmony with the nature of Rwanda.

For those traveling from afar, Goma airport is 10 minutes' drive away.

Rooms

There are 44 rooms comprising an adjoining terrace and a balcony. They come with a flat-screen TV with satellite channels, as well as such comforts as a trouser press, an iron and ironing board, and air conditioning. Furnished with a writing table, the rooms also have a mini fridge bar, tea and coffee-making facilities. Bathrooms come with a bath, a walk-in shower, and a separate toilet, along with a hair dryer and bath sheets. Rooms of the Gisenyi hotel overlook the lake.

Eat & Drink

Kiyaga is a restaurant at the Lake Kivu Serena, which serves African cuisine.

Leisure & Business

A swimming pool as well as a fitness center highlight the property. This Gisenyi hotel entices guests with a full-service spa and a spa salon featuring beauty therapy.

Good to know
Check-in/Check-out
from 14:00-23:30
from 03:00-11:00
Amenities
Private parking is possible on site for free.
Wireless internet is available in the hotel rooms for free.
Other information
Breakfast
At the hotel Lake Kivu Serena guests are invited to a full breakfast served for free. 
Pets
Pets are not allowed.
Building
Year renovated:2006
Number of rooms:44
Price calendar
Check availability and prices for your dates now!

Rooms and availability

for Single Use
  • Max:
    2 persons
Suite
  • Max:
    2 persons
  • Lake view
  • Coffee machine
  • Bathtub
Guest Room
  • Max:
    2 persons
  • Bed options:
    1 Double bed1 King Size Bed
  • Garden view
  • Shower
  • Non-smoking
Show 1 more room typeLess

Facilities

Main facilities

Free Wi-Fi

Free Wi-Fi in rooms

Free parking
Baggage storage
24-hour services

24-hour reception

Food/ Drinks

Outdoor dining area

Poolside snack bar

Restaurant

Welcome drink

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness center
  • Tennis court

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Laundry
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Outdoor dining area
  • Special diet menus

Business

  • Meeting/ Banquet facilities

Children

  • Cribs
  • Babysitting/Child services
  • Children's buffet

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Live entertainment
  • Garden area
  • Spa & wellness center
  • Massage
  • Pool with view
  • Shallow end

Room view

  • Garden view
  • Lake view

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Mini-bar
  • Sitting area
  • Dressing area
  • Patio
  • Terrace
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle
  • Cookware/ Kitchen utensils

Bedroom

  • Electric blankets

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
Show all facilitiesHide facilities

Essential information about Lake Kivu Serena Hotel

💵 Lowest room price 190 US$
📏 Distance to center 100 yd
🗺️ Location rating 9.0
✈️ Distance to airport 3.6 mi
🧳 Nearest airport Goma, GOM

Location

Address
The address has been copied.
Gisenyi Rwanda, Gisenyi, Rwanda, 00100
Map view
Gisenyi Rwanda, Gisenyi, Rwanda, 00100
  • City landmarks
  • Nearby
  • Restaurants
  • Hotels nearby
Beach
Gisenyi Beach
100 yd
Gisenyi Public Beach
100 yd
Ave de l'Indépendance
Green Hills Ecotours
100 yd
Restaurant
Bistro Restaurant & Wine Garage
100 yd
Restaurant
Calafia Cafe
200 yd
Restaurant
New Tam-Tam Bikini Bar & Restaurant
10.0 mi
Restaurant
Hotel Italiano Al Lago
10.2 mi

Reviews of Lake Kivu Serena Hotel

8.2 /10
Great
Verified reviews  
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
#2 of 11 hotels in Gisenyi
Location9.0
Rooms9.4
Service9.0
Facilities7.0
Guest reviewsWrite a Review
  • E
    Elijah
    United Kingdom
    left 2 reviews
    Wrote a review on Dec 10
    Nice
    Doesn't recommend the hotel
    Location8.0
    Rooms7.0
    Service5.0
    Dining6.0
    6.0
    cramped room

    The standard double room feels cramped, and the limited channel selection on the TV is a letdown. Noisy maintenance work during the day can disrupt the peace, while inconsistent service at bars and restaurants has led to long waits for food and drinks. The garden-facing rooms experience loud music during weekends, which can be an annoyance.

    Standard Double Room
  • M
    Matthew
    United Kingdom
    left 13 reviews
    Wrote a review on Nov 20
    Nice
    Doesn't recommend the hotel
    Location8.0
    Rooms6.0
    Service5.0
    Dining5.0
    6.0
    magnificent views
    beach activities
    slow service

    Magnificent views from our Family Room, though the restaurant service was painfully slow, taking an hour for snacks. Beach activities like bike tours add fun.

    Family Room
  • R
    Reese
    United Kingdom
    left 3 reviews
    Wrote a review on Oct 31
    Great
    Recommends the hotel
    Location9.0
    Rooms8.0
    Service6.0
    Dining9.0
    8.0
    stunning views
    massive selection
    slow service

    We had a braw time soaking in the stunning views of Lake Kivu, and the breakfast was pure brilliant with a massive selection. But, the service could use a wee bit more attention, especially at dinner time—it was a bit slow for my liking.

    Standard Double Room
  • D
    Dominic
    United Kingdom
    left 4 reviews
    Wrote a review on Aug 04
    Very good
    Recommends the hotel
    Location7.0
    Rooms7.0
    Service6.0
    Dining6.0
    7.0
    private beach
    extensive breakfast
    slow service
    limited nearby dining
    secluded atmosphere

    The private sandy beach and picturesque views created a perfect backdrop for relaxation. Breakfast offered an astounding array of options, with an exceptional quality that impressed. the service at the restaurant was noticeably slow, which detracted from an otherwise enjoyable experience. the property felt quite secluded despite its proximity to local attractions, limiting dining choices outside the hotel.

    Family Room
  • V
    Victoria
    United Kingdom
    left 19 reviews
    Wrote a review on Jul 08
    Great
    Recommends the hotel
    Location9.0
    Rooms9.0
    Service7.0
    Dining8.0
    8.0
    breathtaking views
    diverse breakfast options
    disruptive music
    slow service

    Breathtaking Views with Room for Improvement

    The views from our room overlooking the lake were absolutely stunning. we enjoyed watching the sunrise right from our balcony. Breakfast was a highlight, offering a variety of options that catered to diverse dietary needs, including soy milk for lactose-intolerant guests. the music from local events did disrupt our evening relaxation, and the service at the restaurant could be quicker.

    Standard Double Room
  • P
    Paul
    United Kingdom
    left 4 reviews
    Wrote a review on Jul 06
    Great
    Recommends the hotel
    Location9.0
    Rooms7.0
    Service8.0
    Dining6.0
    8.0
    breathtaking views
    helpful staff
    diverse breakfast buffet

    The hotel is well-located on Lake Kivu, offering breathtaking views that create a serene atmosphere. The staff were incredibly helpful, ensuring a relaxing stay and assisting with securing necessary documents. the breakfast buffet featured diverse and delicious options.

    Standard Double Room
  • E
    Evelyn
    United Kingdom
    left 1 review
    Wrote a review on Jun 07
    Perfect
    Recommends the hotel
    Location10.0
    Rooms10.0
    Service10.0
    Dining10.0
    10
    view
    comfortable room
    amazing breakfast

    Can't recommend highly enough for a holiday

    Beautiful view, comfortable room, the breakfast was amazing, exceeded my expectations with a wide variety of options including soy milk for lactose-intolerant guests.

    Everything great.

    Standard Double Room

Best-Rated Serena Hotels around Gisenyi

With Serena, every guest enters a world of tranquility, luxury, and comfort. The brand values the unique needs of each guest and offers tailor-made services. The lavish rooms, scenic surroundings, spa facilities, and skilled staff will create a personalized experience. At Serena, guests will leave feeling rejuvenated and refreshed, with memories of a lavish, one-of-a-kind stay.

Check rooms and rates
Check-in
Select date
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Check-out
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Rooms and Guests2 Guests, 1 room